PAYMENT
HOW DO I PAY FOR MY ORDER ?
Ginger Berry only accepts payment via online banking at the moment. All the payment transaction is supported by Billplz.
ORDERING
HOW DO I SHOP ONLINE?
Simply select an item from anywhere on the site, choose your preferred items, then add the item to your shopping cart. When you are done shopping, go to your Shopping Bag on the top right side of the page to review your order.
All prices shown on the site are final. The total cost of the order shown at the checkout page is the price of the products ordered including delivery fees (if any).
During checkout, you can review and change your order details on the Check Out page.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, no. We start to process your order as soon as we receive it, therefore you will not be able to cancel or make changes to your order. If you change your mind after placing your order, you may return the item(s) within 30 days that comply with our Return Policy. Refund will be made to your original form of payment.
WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?
If an item you have ordered becomes unavailable or out of stock, you will be notified via email from our customer care center. Refund will be made to you accordingly on the paid item value.
HOW DO I KNOW IF MY ORDER WAS RECEIVED?
After you place an order, you will receive an email from us with your order number and order details. This Order Confirmation email will contain the order number and order details. Once your order has been fulfilled, packed and delivered out by our warehouse, you will then receive an Order Shipped email which contains the delivery details and tracking information.
Alternatively, you can log in to your Ginger Berry account and check your Fulfillment Status in the My Account section.
I FORGOT MY PASSWORD - WHAT SHOULD I DO?
Go to the LOGIN page and click on the "Forgot your password?" link. Enter the email address associated with your account, then click "SUBMIT".
An email with a link where you can create your new password will be sent to you. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive).
For your protection, the link expires three hours after the email is sent.
HOW LONG CAN I KEEP ITEMS IN MY CART?
Products are kept in your shopping cart for 3 days if the product is available. If the product becomes unavailable, you will be alerted at the cart page.
RETURNS
WHAT IS YOUR RETURN POLICY FOR ONLINE PURCHASE?
Please read our Return Policy for further details and information. You can, within 30 days of receiving an item ordered from the Ginger Berry Enterprise online store (gingerberryshop.com), return any item(s) that you are not completely happy with. All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn. All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels. Ginger Berry Enterprise reserves the right to deny a refund or exchange if the item(s) does not meet the return policy requirements above.
All prices shown on the site are final. The total cost of the order shown at the checkout page is the price of the products ordered including delivery fees (if any).
During checkout, you can review and change your order details on the Check Out page.
WHAT ARE THE GUIDELINES TO RETURN ITEMS PURCHASED ONLINE?
Step 1: Email us at hello@gingerberryshop.com with template below
Email subject : RETURN FORM (order number)
Order Number :
Product name(s) :
Reason : example ( Item does not fit / unsatisfactory item / Defective Items (with photo proof) / Incorrect item received (with photo proof) )
Step 2: Wait our email reply before mail out. Return the item to:
Name : GINGER BERRY ENTERPRISE (3663136-U)
Address : 02-10 Sri Relau Complex,
Persiaran Bukit Jambu 1,
11900 Bayan Lepas. Penang
Contact No. : +60125870002
Step 3: Please provide us your tracking info once you mail out your returned item.
We will email you once we receive your returned item and your return request will be processed within 3 working days.
WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG ITEM OR MY ITEM IS DAMAGED?
In the unlikely event that you have received incorrect or damaged item(s), you may proceed to return the item(s) and email our customer care center at hello@gingerberryshop.com for further assistance.
SHIPPING & DELIVERY
WHAT IS YOUR DELIVERY POLICY?
Please read our Shipping Fees for further details and information.
Orders opted for courier delivery will be handled by our appointed courier partners. It will take 2-3 working days to process the order, and it will be delivered to you right after. Delivery will take within 5-7 working days to West Malaysia area, and minimum 30 days to East Malaysia.
All prices shown on the site are final. The total cost of the order shown at the checkout page is the price of the products ordered including delivery fees (if any).
During checkout, you can review and change your order details on the Check Out page.
HOW CAN I TRACK MY ORDER?
Please locate your tracking number from the delivery confirmation email or by logging in to your Ginger Berry account. You may also visit https://easyparcel.com/my/en/track/ and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you have received the delivery confirmation email to reflect the status of your order.
I HAVE NOT RECEIVED MY ORDER.
In the circumstance that you have not seen a status update for your delivery after a week since receiving the delivery confirmation email, please email our customer care center at hello@gingerberryshop.com for further assistance.
DO YOU OFFER INTERNATIONAL DELIVERY?
Yes. International delivery will take 3-14 working days. For international shipping, please email us at hello@gingerberryshop.com or contact: +6012-5870002
WHAT IF I ENTERED THE WRONG ADDRESS OR NAME IN MY ORDER?
If you notice your personal details are incorrect once you have placed your order, please email our customer care center at hello@gingerberryshop.com for further assistance.